Nortel Networks - NN43112-107

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Contents

N0RTEL Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide 10101010010K Revision history Revision history May 2007 Standard 01 01 This document is up issued to support CS 1000 Release 5 0 This document reflects the new document number January 2006 Standard 1 00 This document is issued for Nortel Communication Server 1000 Release 4 5 3 Revision history Contents Contents About the Nortel IP Phone 1120E 7 Basic features 7 Telephone controls 9 Telephone display 15 Agent and Supervisor features 17 Logging in without Agent ID for basic ACD 17 Logging in with Agent ID for Basic ACD or Contact Center Manager 17 Logging in using Multiple Queue Assignments for Basic ACD 19 ...